ITIL® 4 Foundation

Description

The ITIL® 4 Foundation course is a globally recognized entry-level certification designed to introduce professionals to the principles and practices of modern IT Service Management (ITSM). Developed by AXELOS and administered by PeopleCert, this course provides a strong foundation for understanding how IT services can support and drive business objectives.

This course is centered on the ITIL Service Value System (SVS), a modern framework that promotes a holistic and value-driven approach to delivering IT services. Participants will learn how to improve service delivery, enhance customer experience, and implement continuous improvement initiatives across their IT operations.

The ITIL 4 Foundation course is ideal for IT professionals, managers, support staff, and business analysts who are either new to ITIL or seeking formal certification to validate their knowledge. The course does not require any prerequisites and is suitable for individuals from all backgrounds who are involved in delivering or supporting IT services.

Key Benefits of ITIL® Certification

• Globally recognized certification for IT professionals in all industries
• Enhances understanding of structured IT service delivery and value co-creation
• Establishes a foundation for advanced ITIL modules and specialization
• Promotes alignment between IT and business strategy
• Improves internal processes, communication, and customer satisfaction
• Instructor Qualification and Experience

This course is delivered by two experienced instructors: Zaza Javelidze and Giorgi Beridze, both of whom bring a wealth of knowledge and real-world expertise in IT Service Management and enterprise IT consulting. Together, Zaza and Giorgi ensure a comprehensive, practical, and engaging learning experience by combining strategic management insights with hands-on implementation know-how. Their collaborative training approach encourages interaction, critical thinking, and the application of ITIL® principles in real organizational settings.

Why choose this course? 

• ITIL® 4 Foundation is the globally recognized standard for understanding IT service management, giving learners a competitive edge in the job market.
• The course provides a clear and modern framework (SVS) that helps organizations deliver consistent value through IT services.
• It equips participants with practical knowledge on key ITIL practices such as Incident Management, Change Control, and Continual Improvement.
• The course is suitable for all experience levels and does not require any prerequisites, making it accessible to a wide range of IT and business professionals.
• Led by two experienced instructors—Zaza Javelidze and Giorgi Beridze—who combine academic understanding with real-world ITSM and governance experience.
• It prepares you not only for certification but also to apply ITIL practices in real organizational contexts, bridging the gap between theory and implementation.

What you will learn in this course:

• Gain a solid understanding of the key concepts and definitions of IT Service Management based on the ITIL® 4 framework.
• Explore the Four Dimensions of Service Management and how they ensure a balanced and effective service delivery approach.
• Learn how the ITIL® Service Value System (SVS) integrates practices, governance, and continual improvement to create business value.
• Apply the seven ITIL® guiding principles to real-life IT scenarios to improve processes and collaboration.
• Understand key ITIL® practices such as Incident Management, Change Enablement, and Continual Improvement in the context of the service value chain.
• Prepare effectively for the ITIL® 4 Foundation exam through sample questions, discussions, and structured revision.

Who should attand:

• Chief Information Officers (CIOs) and IT professionals
• Service managers, Service Desk Managers and individuals involved in IT service management.
• Business managers, project managers, and professionals seeking ITIL certification for career growth.

The course is suitable for individuals at all stages of expertiese, from beginners to advanced learners.